Returns & Exchanges

Due to the perishable nature of our luxury food items and truffles, we handle return requests on a case-by-case basis to ensure the highest standards of quality and safety. If your order arrives damaged or does not meet our rigorous freshness standards, please contact our concierge team within 24 hours of delivery.

Return Process

• 1.
  Inspection Upon Arrival

  Carefully inspect your shipment immediately upon delivery; for fresh truffles or caviar, ensure the cold chain has been maintained and the product is intact.

• 2.
  Notification of Issues

  Contact our support team at [email protected] within 24 hours, providing your order number and clear photographs of the product and packaging.

• 3.
  Review and Approval

  Our quality assurance experts will review your claim and determine if a return, replacement, or credit is warranted based on the condition of the goods.

• 4.
  Resolution and Refund

  Once approved, we will issue a refund to your original payment method or expedite a replacement shipment to ensure your culinary experience is uninterrupted.